We’re Hiring- Reception Team Leader position

POSITION 
Reception Team Leader

Location Australind or Eaton Medical Centre

Reporting Relationship General Manager
 
AWARD 
Health Professionals and Support Services Award Clerk Level 6 
ORGANISATIONAL CONTEXT
Mission   Our mission is to provide excellent patient centered care in the diagnosis and management of illness and the promotion of health and wellbeing of all of our patients.  

Vision   holistic, quality, patient-centered care for the community through a viable, well-governed and commercially successful medical organisation.  

Values  
Professionalism:                   competent, committed and disciplined
Integrity:                                 ethical, accountable and trustworthy
Compassion:                          respectful, empathetic and patient-centered
Excellence:                             quality, innovation and learning
POSITION OVERVIEW

Managers staff in the operation of Reception and administration areas of the organisation.

Assist in the development and training of new staff.

Reports to the agreed Action Plan, set at Financial year intervals.

Development and application of staff rostering, including planning of leave requirements, by utilising the GP Payroll service and WageLoch rostering software.

Assist the General Manager in the employment of new full, part time and casual staff.

Development of an administration casual pool.

Other duties as required.
RESPONSIBILITIES AND KEY TASKS

The following duties are to be carried out in conjunction with the Practice Policy and Procedures manual and in adherence to appropriate levels of confidentiality.  

ADMINISTRATION:  

Managers staff in the operation of Reception and administration areas of the organisation, reporting to the General Manager as required in regards to IR/HR matters.

Assist in the development and training of new staff.

Reports to the agreed Action Plan, set at Financial year intervals.

Development and application of staff rostering, including planning of leave requirements, by utilising the GP Payroll service and WageLoch rostering software.

Assist the General Manager in the employment of new full, part time and casual staff.

Development of an administration casual pool.

Other duties as required.  

OTHER DUTIES AS REQUIRED:

Special Project development as directed by the General Manager.

Other duties as required from time to time by the practice.  
SAFETY AND QUALITY

Apply knowledge of occupational health and safety principles including infection control.

Consistently operate with awareness of OHS requirements and comply with them.

Participate in the practice risk management and quality improvement processes.

Record incidents and near misses in accordance with practice policy.

Practice duty of care including meeting practice standards and accountability.

Maintain absolute confidentiality regarding patient and practice information at all times.

Ensure the practice building and workspaces are conducive to a safe and practical work environment.

Work to clinical governance processes and standards.
ESSENTIAL EXPERIENCE, KNOWLEDGE AND QUALIFICATIONS

Experience with customer service environments and the meeting the needs of the ‘client’.

Experience with time and attendance systems (in particular the WageLoch time and attendance systemKnowledge of Microsoft suite of products (Word, Outlook, Excel).

Good knowledge of medical software systems.

Qualifications of, or working toward Leadership & Management or Project Management (TAFE or Tertiary), or working toward the same.

Experience in the development of teams and change programs.
DESIRABLE EXPERIENCE, KNOWLEDGE AND QUALIFICATIONS
Time management skills
OTHER EMPLOYMENT REQUIREMENTS
CPR Certificate
Police Check