Clerk Level 3
Receptionist Team Leader
Australind or Eaton Medical Centres
|Health Professionals and Support Services Award|
|Mission Our mission is to provide excellent patient centered care in the diagnosis and management of illness and the promotion of health and wellbeing of all of our patients.|
Vision holistic, quality, patient-centered care for the community through a viable, well-governed and commercially successful medical organisation.
Professionalism: competent, committed and disciplined
Integrity: ethical, accountable and trustworthy
Compassion: respectful, empathetic and patient-centered
Excellence: quality, innovation and learning
|RESPONSIBILITIES AND KEY TASKS|
Open and close clinic.
Greet patients and other callers at the practice in a courteous and efficient manner.
Answer the telephone promptly and courteously.
Schedule appointments for patients.
Issue patient invoices/receipts and bulk bill as required.
Enter and update patient registration details.
Manage calls from patients wanting test results by referring them to the practice nurse on duty.
To exercise confidentiality with regards to patient care and all aspects of the practice.
Maintain reception area in a tidy and welcoming manner.
Ensure registration forms, practice information sheets, and information displays are correct and adequately stocked.
Assist doctors and nurses by making telephone calls, photocopying, etc., as requested and required.
Prepare and record outgoing mail and posting daily.
Open and distribute incoming mail.
Scan and/or file patient correspondence, results daily, or as required.
To actively participate in administration staff meetings.
To attend training sessions in-house and external courses when required.
General housekeeping such as tidying and cleaning of waiting room when necessary.
Undertake other duties as required from time to time as directed by the General Manager, Receptionist Team Leader, nurses and doctors.
Maintain knowledge of, and comply with, workplace health and safety principles including infection control.
|SAFETY AND QUALITY|
|Apply knowledge of occupational health and safety principles including infection control. |
Consistently operate with awareness of OHS requirements and comply with them.
Participate in the practice risk management and quality improvement processes.
Record incidents and near misses in accordance with practice policy.
Practice duty of care including meeting practice standards and accountability.
Maintain absolute confidentiality regarding patient and practice information at all times.
Ensure the practice building and workspaces are conducive to a safe and practical work environment.
Work to clinical governance processes and standards.
|ESSENTIAL EXPERIENCE, KNOWLEDGE AND QUALIFICATIONS|
|Experience with customer service environments and the meeting the needs of the ‘client’. |
Previous office work experience
Knowledge of Microsoft suite of products (Word, Outlook, Excel).
|DESIRABLE EXPERIENCE, KNOWLEDGE AND QUALIFICATIONS|
|Knowledge of medical software systems |
Qualifications in Business Administration or working toward the same
Time management skills
|OTHER EMPLOYMENT REQUIREMENTS|
|CPR Certificate |